Why we should feel sorry for tech support people
Tuesday, December 8, 2009 22:30A woman called the Canon help desk with a problem with her printer. The tech asked her if she was “running it under Windows.”
The woman then responded, “No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next tome is under a window, and his is working fine.”
Tech Support: “OK Bob, let’s press the control and escape keys at the same time. That brings up a task list in the middle of the screen.
Now type the letter ‘P’ to bring up the Program Manager.”
Customer: “I don’t have a ‘P’.”
Tech Support: “On your keyboard, Bob.”
Customer: “What do you mean?”
Tech Support: “‘P’ on your keyboard, Bob.”
Customer: “I’m not going to do that!”
Overheard in a computer shop:
Customer: “I’d like a mouse mat, please.”
Salesperson: “Certainly sir, we’ve got a large variety.”
Customer: “But will they be compatible with my computer?”
I once received a fax with a note on the bottom to fax the document back to the sender when I was finished with it, because he needed to keep it.
Customer: “Can you copy the Internet for me on this diskette?” I work for a local ISP.
Frequently we receive phone calls that start something like this: Customer: “Hi. Is this the Internet?”
Some people pay for their online services with checks made payable to “The Internet.”
Customer: “So that’ll get me connected to the Internet, right?”
Tech Support: “Yeah.”
Customer: “And that’s the latest version of the Internet, right?”
Tech Support: “Uhh…uh… uh…yeah. ”
Tech Support: “All right…now double-click on the File Manager icon.”
Customer: “That’s why I hate this Windows — because of the icons — I’m a Protestant, and
I don’t believe in icons.”
Tech Support: “Well, that’s just an industry term sir. I don’t believe it was meant to –”
Customer: “I don’t care about any ‘Industry Terms’. I don’t believe in icons.”
Tech Support: “Well…why don’t you click on the ‘little picture’of a file cabinet…is ‘little picture’ OK?”
Customer: [click]
Customer: “My computer crashed!”
Tech Support: “It crashed?”
Customer: “Yeah, it won’t let me play my game.”
Tech Support: “All right, hit Control-Alt- Delete to reboot.”
Customer: “No, it didn’t crash — it crashed.”
Tech Support: “Huh?”
Customer: “I crashed my game. That’s what I said before. I crashed my spaceship and now it doesn’t work.”
Tech Support: “Click on ‘File,’ then ‘New Game.’”
Customer: [pause] “Wow! How’d you learn how to do that?”

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